How do I take ownership of the projects in a different Catalyst account, such as one an employee set up?

Only the current Super Admin of that Catalyst account can hand it over: they invite you as an Admin, then change you to Super Admin. A Catalyst account isn’t tied to your company’s email domain or to your other Zoho subscriptions, such as Zoho CRM, so a company administrator can’t take it over without the Super Admin.

1. The current Super Admin opens Settings → Collaborators, clicks Add or Assign, selects Admin for the Whole Account, enters your email address and clicks Confirm.
2. Accept the invitation with that exact email address.
3. The Super Admin opens your details in the Admins list and clicks Change to Super Admin. They become an Admin, and from then on only you can delete the account or change the Super Admin.
4. If the previous owner should leave, open their details, click the ellipsis icon, click Delete, type DELETE and click Confirm.

If you need access rather than ownership, an Admin can add you as an Admin or a Project Member instead. To move a single project into your company’s own account, export it and import it with Infrastructure as Code (IaC); its data isn’t included.

Refer to the Collaborators help page for details.