My Development to Production deployment is stuck at 'Migration Running' or 'Cloning in Progress', or failed with no reason. What should I do?

First reload the Deployments page, because the status in the Catalyst console may not update on its own. If the deployment is still stuck or has failed, or Production shows errors after a deployment marked Completed, only Catalyst support can clear or repair it. Until it is cleared, a stuck deployment can block new deployments and deleting the project.

1. Open Settings → Environments → Deployments and open the deployment to see its current status and details.
2. If it stopped after the diff was generated, click Begin Deployment to continue or Abort to cancel it.
3. Check the other projects in the same organization for an unfinished deployment.
4. If it is still stuck or failed, contact Catalyst support. Include your data center, the Org ID and Project ID, the deployment’s commit message, status and start time, the features it included, any error text, a screenshot of the deployment’s details, and whether your live app is affected.
5. After support confirms it is cleared, create a new deployment.

Note: If a deployment keeps failing on one feature, unselect that feature, deploy the rest, and report the failing feature to support.

Refer to the Deploying Features after the First Time help page for details.