What happens to our Catalyst apps if we deactivate the Zoho account of the employee who owns them?

Transfer that employee’s Catalyst roles to an active colleague before you deactivate or delete their Zoho account. If they are the Super Admin of the Catalyst account, which by default is the person who signed up, only they can transfer the role, and deleting a Catalyst account permanently deletes every project in it, including live apps.

1. If the employee is the Super Admin, have them invite the new owner as an Admin for the whole account from Settings → Collaborators, then click Change to Super Admin on that Admin’s details.
2. If the employee holds the Project Owner profile in a project, give that profile to another project member with Change Profile.
3. Once the roles are moved, an Admin can delete the employee from Settings → Collaborators. They lose access to the organization’s projects from the console and the CLI, and their Zoho account itself isn’t deleted.
4. Check that your apps still respond in the Production environment.

Note: Make the transfer while the employee can still sign in, so the Catalyst account always has an active Super Admin.

Refer to the Collaborators help page for details.