Why was my Catalyst account suspended when my usage went past my subscription plan amount, and how do I resume?

On the Catalyst subscription model, Catalyst temporarily suspends your account activities when your usage in a billing cycle exceeds your plan amount plus the extra USD 5 that Catalyst adds. While the account is suspended, you can’t work with any project in any organization or use any Catalyst resource until you upgrade your plan.

1. Go to Settings → Billing → Overview. The Current Usage tile shows the amount left on your plan, and Last Billing’s Usage and the Cost Trends graph show how much you use in a month.
2. Go to Settings → Billing → Manage Billing and upgrade in Zoho Store to a higher plan that covers your usage, for example from Basic to Standard.
3. Reload the console and check that your projects work again.

Catalyst creates budgets for you when you subscribe and sends email alerts when your usage reaches 50%, 75%, 90% and 100% of your plan amount, so you can upgrade before the account is suspended.

Refer to the Subscription Pricing Model help page for more information.