Billing Process for both Pricing Models

Given below are some important points to remember regarding the billing process for both the pay-as-you-go and subscription pricing models:

• You will receive one common invoice for your Catalyst account every month, that includes a detailed breakdown of all resource consumptions in all services, across all your organizations and projects.

• The invoice will be generated on the second day of every month at GMT 0 time for the pay-as-you-go pricing model. Your billing cycle will follow this pattern every month. For the subscription model, your billing cycle commences from the date you subscribe. The subscription amount you pay will be valid exactly for 1 month from the date of payment.

• Your invoice will be sent to the email address you used to sign up for Catalyst. You can also add additional email recipients to send the invoice to.

• Catalyst enables you to configure your payment method and handle payments through the Zoho Store. By default, the payment option you set up, such as your credit card or PayPal, will be debited for your due bill amount or subscription amount every month on the due date automatically.

• The payment guidelines and local laws in certain regions allow for a non-recurring payment option to be set up as well. If you set up a non-recurring payment mode, you will need to provide your payment details and manually pay your bill each time the bill is due. If the payment of your due bill amount is not processed for any reason in either case, you will need to verify or modify your payment setup and pay the bill before the due date.

• If your payment is due in either pricing model, your Catalyst account will be temporarily suspended until the payment is cleared, following a grace period, . You will not be able to work with any of your Catalyst projects in any orgs during the account suspension.

• Catalyst will send email alerts for monthly invoice generation, subscription plan usage and upgrades, payment reminders, budget utilizations, and failed transactions to help you keep track.