Why does my Slate custom domain fail Step 2 with 'CNAME record of www is not verified' when the record already resolves?

In Catalyst Slate, Step 2 passes only when you click Verify and Catalyst finds the second CNAME record with exactly the host name and value shown under Step 2. Catalyst checks the record when you verify, so if your record is correct and resolves publicly, verify Step 2 again.

1. In the deployment’s Deployment Overview, open the domain in the Domain Mapping section.

2. Compare your record with the Step 2 host name and value, character for character. If your DNS provider adds your domain to host names automatically, enter only the part before your domain.

3. Create it as a CNAME record, not an ALIAS, ANAME or URL redirect record. If your provider proxies records, set it to DNS only.

4. Click Verify for Step 2. When both steps are verified, click Next, then Request to request the SSL certificate.

5. If Step 2 still fails, contact Catalyst support with the domain, the app and deployment, the exact error and a screenshot of your DNS records.

Refer to the Custom Domains help page for more information.