Zoho SalesIQ

# Zoho SalesIQ

Following are the default events supported for the Zoho SalesIQ Publisher:

<table class="content-table">
	<thead>
		<tr>
            <th class="w5p">No.</th>
			<th class="w20p">Display Name</th>
            <th class="w30p">API Name</th>
			<th class="w45p">Description</th>
		</tr>
	</thead>
	<tbody>
		<tr>
            <td>1</td>
			<td>Conversation Missed</td>
			<td>{{%badge%}}conversation_missed{{%/badge%}}</td>
			<td>An event is generated when a conversation is missed in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>2</td>
			<td>Conversation Completed</td>
			<td>{{%badge%}}conversation_completed{{%/badge%}}</td>
			<td>An event is generated when a conversation is completed in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>3</td>
			<td>Conversation Rated</td>
			<td>{{%badge%}}conversation_rated{{%/badge%}}</td>
			<td>An event is generated when a conversation is rated in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>4</td>
			<td>Conversation Visitor Replied</td>
			<td>{{%badge%}}conversation_visitor_replied{{%/badge%}}</td>
			<td>An event is generated when a visitor of a conversation replied in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>5</td>
			<td>Conversation Created</td>
			<td>{{%badge%}}conversation_created{{%/badge%}}</td>
			<td>An event is generated when a conversation is created in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>6</td>
			<td>Conversation Attender Updated</td>
			<td>{{%badge%}}conversation_attender_updated{{%/badge%}}</td>
			<td>An event is generated when operators pick up a chat in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>7</td>
			<td>Conversation Operator Replied</td>
			<td>{{%badge%}}conversation_operator_replied{{%/badge%}}</td>
			<td>An event is generated when an operator replies to the chat initiated by the visitor in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>8</td>
			<td>Conversation Transfer Initiated</td>
			<td>{{%badge%}}conversation_transfer_initiated{{%/badge%}}</td>
			<td>An event is generated when a conversation transfer is initiated in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>9</td>
			<td>Conversation Transfer Accepted</td>
			<td>{{%badge%}}conversation_transfer_accepted{{%/badge%}}</td>
			<td>An event is generated when a transferred chat is accepted by the operator in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>10</td>
			<td>Conversation Transfer Rejected</td>
			<td>{{%badge%}}conversation_transfer_rejected{{%/badge%}}</td>
			<td>An event is generated when a transferred chat is rejected by the operator in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>11</td>
			<td>Participants Added</td>
			<td>{{%badge%}}participants_added{{%/badge%}}</td>
			<td>An event is generated when participants are invited to a conversation in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>12</td>
			<td>Participants Deleted</td>
			<td>{{%badge%}}participants_deleted{{%/badge%}}</td>
			<td>An event is generated when a participant is removed from a conversation in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>13</td>
			<td>Conversation Supervisor Added</td>
			<td>{{%badge%}}conversation_supervisor_added{{%/badge%}}</td>
			<td>An event is generated when a supervisor is added to a conversation in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>14</td>
			<td>Message Edited</td>
			<td>{{%badge%}}message_edited{{%/badge%}}</td>
			<td>An event is generated when a message is edited in a chat in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>15</td>
			<td>Message Deleted</td>
			<td>{{%badge%}}message_deleted{{%/badge%}}</td>
			<td>An event is generated when a message is deleted in a chat in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>16</td>
			<td>Conversation Metrics Generated</td>
			<td>{{%badge%}}conversation_metrics_generated{{%/badge%}}</td>
			<td>An event is generated with a conversation's metrics/metadata as soon as the conversation concludes in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>17</td>
			<td>Department Created</td>
			<td>{{%badge%}}department_created{{%/badge%}}</td>
			<td>An event is generated when a department is created in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>18</td>
			<td>Department Updated</td>
			<td>{{%badge%}}department_updated{{%/badge%}}</td>
			<td>An event is generated when a department is updated in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>19</td>
			<td>Department Deleted</td>
			<td>{{%badge%}}department_deleted{{%/badge%}}</td>
			<td>An event is generated when a department is deleted in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>20</td>
			<td>Operator Created</td>
			<td>{{%badge%}}operator_created{{%/badge%}}</td>
			<td>An event is generated when an operator is added in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>21</td>
			<td>Operator Updated</td>
			<td>{{%badge%}}operator_updated{{%/badge%}}</td>
			<td>An event is generated when an operator's setting is modified in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>22</td>
			<td>Operator Deleted</td>
			<td>{{%badge%}}operator_deleted{{%/badge%}}</td>
			<td>An event is generated when an operator is removed in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>23</td>
			<td>Operator Associated</td>
			<td>{{%badge%}}operator_associated{{%/badge%}}</td>
			<td>An event is generated when an operator is associated with a department in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>24</td>
			<td>Operator Dissociated</td>
			<td>{{%badge%}}operator_dissociated{{%/badge%}}</td>
			<td>An event is generated when an operator is removed from a department in Zoho SalesIQ.</td>
		</tr>
		<tr>
            <td>25</td>
			<td>Visitor Updated</td>
			<td>{{%badge%}}visitor_updated{{%/badge%}}</td>
			<td>An event is generated when a visitor is updated in Zoho SalesIQ.</td>
		</tr>
	</tbody>
</table>

{{%note%}}{{%bold%}}Note:{{%/bold%}} The number of rules you can create with Zoho SalesIQ Events depends on your Zoho SalesIQ subscription plan, as well as the number of webhooks permitted by your chosen service plan. {{%link href="https://www.zoho.com/salesiq/pricing-comparison.html" %}}Go to Zoho SalesIQ Pricing Plans{{%/link%}}.{{%/note%}}

Following are the default events supported for the Zoho SalesIQ Publisher:

No.	Display Name	API Name	Description
1	Conversation Missed	conversation_missed	An event is generated when a conversation is missed in Zoho SalesIQ.
2	Conversation Completed	conversation_completed	An event is generated when a conversation is completed in Zoho SalesIQ.
3	Conversation Rated	conversation_rated	An event is generated when a conversation is rated in Zoho SalesIQ.
4	Conversation Visitor Replied	conversation_visitor_replied	An event is generated when a visitor of a conversation replied in Zoho SalesIQ.
5	Conversation Created	conversation_created	An event is generated when a conversation is created in Zoho SalesIQ.
6	Conversation Attender Updated	conversation_attender_updated	An event is generated when operators pick up a chat in Zoho SalesIQ.
7	Conversation Operator Replied	conversation_operator_replied	An event is generated when an operator replies to the chat initiated by the visitor in Zoho SalesIQ.
8	Conversation Transfer Initiated	conversation_transfer_initiated	An event is generated when a conversation transfer is initiated in Zoho SalesIQ.
9	Conversation Transfer Accepted	conversation_transfer_accepted	An event is generated when a transferred chat is accepted by the operator in Zoho SalesIQ.
10	Conversation Transfer Rejected	conversation_transfer_rejected	An event is generated when a transferred chat is rejected by the operator in Zoho SalesIQ.
11	Participants Added	participants_added	An event is generated when participants are invited to a conversation in Zoho SalesIQ.
12	Participants Deleted	participants_deleted	An event is generated when a participant is removed from a conversation in Zoho SalesIQ.
13	Conversation Supervisor Added	conversation_supervisor_added	An event is generated when a supervisor is added to a conversation in Zoho SalesIQ.
14	Message Edited	message_edited	An event is generated when a message is edited in a chat in Zoho SalesIQ.
15	Message Deleted	message_deleted	An event is generated when a message is deleted in a chat in Zoho SalesIQ.
16	Conversation Metrics Generated	conversation_metrics_generated	An event is generated with a conversation's metrics/metadata as soon as the conversation concludes in Zoho SalesIQ.
17	Department Created	department_created	An event is generated when a department is created in Zoho SalesIQ.
18	Department Updated	department_updated	An event is generated when a department is updated in Zoho SalesIQ.
19	Department Deleted	department_deleted	An event is generated when a department is deleted in Zoho SalesIQ.
20	Operator Created	operator_created	An event is generated when an operator is added in Zoho SalesIQ.
21	Operator Updated	operator_updated	An event is generated when an operator's setting is modified in Zoho SalesIQ.
22	Operator Deleted	operator_deleted	An event is generated when an operator is removed in Zoho SalesIQ.
23	Operator Associated	operator_associated	An event is generated when an operator is associated with a department in Zoho SalesIQ.
24	Operator Dissociated	operator_dissociated	An event is generated when an operator is removed from a department in Zoho SalesIQ.
25	Visitor Updated	visitor_updated	An event is generated when a visitor is updated in Zoho SalesIQ.

Note: The number of rules you can create with Zoho SalesIQ Events depends on your Zoho SalesIQ subscription plan, as well as the number of webhooks permitted by your chosen service plan. Go to Zoho SalesIQ Pricing Plans.

Last Updated 2026-04-09 20:49:52 +0530 IST

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