Zoho Desk

# Zoho Desk

Following are the default events supported for the Zoho Desk Publisher:

<table class="content-table">
	<thead>
		<tr>
            <th class="w5p">No.</th>
			<th class="w20p">Display Name</th>
            <th class="w30p">API Name</th>
			<th class="w45p">Description</th>
		</tr>
	</thead>
	<tbody>
		<tr>
            <td>1</td>
			<td>Ticket Created</td>
			<td>{{%badge%}}ticket_created{{%/badge%}}</td>
			<td>An event is generated when a new ticket is created in Zoho Desk.</td>
		</tr>
		<tr>
            <td>2</td>
			<td>Ticket Updated</td>
			<td>{{%badge%}}ticket_updated{{%/badge%}}</td>
			<td>An event is generated when a ticket is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>3</td>
			<td>Ticket Status Changed</td>
			<td>{{%badge%}}ticket_status_changed{{%/badge%}}</td>
			<td>An event is generated when a ticket status is changed in Zoho Desk.</td>
		</tr>
		<tr>
            <td>4</td>
			<td>Ticket Priority Changed</td>
			<td>{{%badge%}}ticket_priority_changed{{%/badge%}}</td>
			<td>An event is generated when a ticket priority is changed in Zoho Desk.</td>
		</tr>
		<tr>
            <td>5</td>
			<td>Ticket Overdue</td>
			<td>{{%badge%}}ticket_overdue{{%/badge%}}</td>
			<td>An event is generated when a ticket crosses overdue in Zoho Desk.</td>
		</tr>
		<tr>
            <td>6</td>
			<td>Ticket Escalated</td>
			<td>{{%badge%}}ticket_escalated{{%/badge%}}</td>
			<td>An event is generated when a ticket is escalated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>7</td>
			<td>Contact Created</td>
			<td>{{%badge%}}contact_created{{%/badge%}}</td>
			<td>An event is generated when a new contact is created in Zoho Desk.</td>
		</tr>
		<tr>
            <td>8</td>
			<td>Contact Updated</td>
			<td>{{%badge%}}contact_updated{{%/badge%}}</td>
			<td>An event is generated when a contact is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>9</td>
			<td>Account Created</td>
			<td>{{%badge%}}account_created{{%/badge%}}</td>
			<td>An event is generated when a new account is created in Zoho Desk.</td>
		</tr>
		<tr>
            <td>10</td>
			<td>Account Updated</td>
			<td>{{%badge%}}account_updated{{%/badge%}}</td>
			<td>An event is generated when an account is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>11</td>
			<td>Comment Added</td>
			<td>{{%badge%}}comment_added{{%/badge%}}</td>
			<td>An event is generated when a new comment is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>12</td>
			<td>Comment Updated</td>
			<td>{{%badge%}}comment_updated{{%/badge%}}</td>
			<td>An event is generated when a comment is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>13</td>
			<td>Response Received</td>
			<td>{{%badge%}}response_received{{%/badge%}}</td>
			<td>An event is generated when a new response is received in Zoho Desk.</td>
		</tr>
		<tr>
            <td>14</td>
			<td>Rating Added</td>
			<td>{{%badge%}}rating_added{{%/badge%}}</td>
			<td>An event is generated when a new rating is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>15</td>
			<td>Ticket Deleted</td>
			<td>{{%badge%}}ticket_deleted{{%/badge%}}</td>
			<td>An event is generated when a ticket is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>16</td>
			<td>Contact Deleted</td>
			<td>{{%badge%}}contact_deleted{{%/badge%}}</td>
			<td>An event is generated when a contact is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>17</td>
			<td>Ticket Approval Added</td>
			<td>{{%badge%}}ticket_approval_added{{%/badge%}}</td>
			<td>An event is generated when an approval request is created for a ticket in Zoho Desk.</td>
		</tr>
		<tr>
            <td>18</td>
			<td>Ticket Approval Updated</td>
			<td>{{%badge%}}ticket_approval_updated{{%/badge%}}</td>
			<td>An event is generated when a ticket's approval request is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>19</td>
			<td>Account Deleted</td>
			<td>{{%badge%}}account_deleted{{%/badge%}}</td>
			<td>An event is generated when an account is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>20</td>
			<td>Department Added</td>
			<td>{{%badge%}}department_added{{%/badge%}}</td>
			<td>An event is generated when a department is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>21</td>
			<td>Department Updated</td>
			<td>{{%badge%}}department_updated{{%/badge%}}</td>
			<td>An event is generated when a department is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>22</td>
			<td>Agent Added</td>
			<td>{{%badge%}}agent_added{{%/badge%}}</td>
			<td>An event is generated when an agent is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>23</td>
			<td>Agent Deleted</td>
			<td>{{%badge%}}agent_deleted{{%/badge%}}</td>
			<td>An event is generated when an agent is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>24</td>
			<td>Agent Updated</td>
			<td>{{%badge%}}agent_updated{{%/badge%}}</td>
			<td>An event is generated when an agent is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>25</td>
			<td>Agent Channel Preference Updated</td>
			<td>{{%badge%}}agent_channel_preference_updated{{%/badge%}}</td>
			<td>An event is generated when an agent manually changes his channel preference in Zoho Desk.</td>
		</tr>
		<tr>
            <td>26</td>
			<td>Agent Presence Updated</td>
			<td>{{%badge%}}agent_presence_updated{{%/badge%}}</td>
			<td>An event is generated when an agent comes online or goes offline in Zoho Desk.</td>
		</tr>
		<tr>
            <td>27</td>
			<td>Ticket Attachment Added</td>
			<td>{{%badge%}}ticket_attachment_added{{%/badge%}}</td>
			<td>An event is generated when a sub-tab attachment is added to a ticket in Zoho Desk.</td>
		</tr>
		<tr>
            <td>28</td>
			<td>Ticket Attachment Updated</td>
			<td>{{%badge%}}ticket_attachment_updated{{%/badge%}}</td>
			<td>An event is generated when a sub-tab attachment of a ticket is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>29</td>
			<td>Task Added</td>
			<td>{{%badge%}}task_added{{%/badge%}}</td>
			<td>An event is generated when a task is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>30</td>
			<td>Task Deleted</td>
			<td>{{%badge%}}task_deleted{{%/badge%}}</td>
			<td>An event is generated when a task is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>31</td>
			<td>Task Updated</td>
			<td>{{%badge%}}task_updated{{%/badge%}}</td>
			<td>An event is generated when a task is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>32</td>
			<td>Ticket Attachment Deleted</td>
			<td>{{%badge%}}ticket_attachment_deleted{{%/badge%}}</td>
			<td>An event is generated when a sub-tab attachment of a ticket is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>33</td>
			<td>Call Added</td>
			<td>{{%badge%}}call_added{{%/badge%}}</td>
			<td>An event is generated when a call is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>34</td>
			<td>Call Deleted</td>
			<td>{{%badge%}}call_deleted{{%/badge%}}</td>
			<td>An event is generated when a call activity is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>35</td>
			<td>Call Updated</td>
			<td>{{%badge%}}call_updated{{%/badge%}}</td>
			<td>An event is generated when a call is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>36</td>
			<td>Event Added</td>
			<td>{{%badge%}}event_added{{%/badge%}}</td>
			<td>An event is generated when an event is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>37</td>
			<td>Event Deleted</td>
			<td>{{%badge%}}event_deleted{{%/badge%}}</td>
			<td>An event is generated when an event is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>38</td>
			<td>Event Updated</td>
			<td>{{%badge%}}event_updated{{%/badge%}}</td>
			<td>An event is generated when an event is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>39</td>
			<td>Time Entry Added</td>
			<td>{{%badge%}}time_entry_added{{%/badge%}}</td>
			<td>An event is generated when a time entry is added in Zoho Desk.</td>
		</tr>
		<tr>
            <td>40</td>
			<td>Article Added</td>
			<td>{{%badge%}}article_added{{%/badge%}}</td>
			<td>An event is generated when an article is created in Zoho Desk.</td>
		</tr>
		<tr>
            <td>41</td>
			<td>Time Entry Deleted</td>
			<td>{{%badge%}}time_entry_deleted{{%/badge%}}</td>
			<td>An event is generated when a time entry is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>42</td>
			<td>Time Entry Updated</td>
			<td>{{%badge%}}time_entry_updated{{%/badge%}}</td>
			<td>An event is generated when a time entry is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>43</td>
			<td>Article Updated</td>
			<td>{{%badge%}}article_updated{{%/badge%}}</td>
			<td>An event is generated when an article is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>44</td>
			<td>Article Deleted</td>
			<td>{{%badge%}}article_deleted{{%/badge%}}</td>
			<td>An event is generated when an article is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>45</td>
			<td>Article Translation Added</td>
			<td>{{%badge%}}article_translation_added{{%/badge%}}</td>
			<td>An event is generated when a translation of an article is created in Zoho Desk.</td>
		</tr>
		<tr>
            <td>46</td>
			<td>Article Translation Updated</td>
			<td>{{%badge%}}article_translation_updated{{%/badge%}}</td>
			<td>An event is generated when an article or a translation of an article is updated in Zoho Desk.</td>
		</tr>
		<tr>
            <td>47</td>
			<td>Article Feedback Added</td>
			<td>{{%badge%}}article_feedback_added{{%/badge%}}</td>
			<td>An event is generated when a feedback is added to the translation of an article in Zoho Desk.</td>
		</tr>
		<tr>
            <td>48</td>
			<td>Article Translation Deleted</td>
			<td>{{%badge%}}article_translation_deleted{{%/badge%}}</td>
			<td>An event is generated when a translation of an article is deleted in Zoho Desk.</td>
		</tr>
		<tr>
            <td>49</td>
			<td>Knowledge Base Category Added</td>
			<td>{{%badge%}}kb_category_added{{%/badge%}}</td>
			<td>An event is generated when a root category is added in a Knowledge Base in Zoho Desk.</td>
		</tr>
		<tr>
            <td>50</td>
			<td>Knowledge Base Category Updated</td>
			<td>{{%badge%}}kb_category_updated{{%/badge%}}</td>
			<td>An event is generated when a root category is updated in a Knowledge Base in Zoho Desk.</td>
		</tr>
		<tr>
            <td>51</td>
			<td>Knowledge Base Category Deleted</td>
			<td>{{%badge%}}kb_category_deleted{{%/badge%}}</td>
			<td>An event is generated when a root category is deleted in a Knowledge Base in Zoho Desk.</td>
		</tr>
		<tr>
            <td>52</td>
			<td>Knowledge Base Section Added</td>
			<td>{{%badge%}}kb_section_added{{%/badge%}}</td>
			<td>An event is generated when a section is added in a Knowledge Base in Zoho Desk.</td>
		</tr>
		<tr>
            <td>53</td>
			<td>Knowledge Base Section Updated</td>
			<td>{{%badge%}}kb_section_updated{{%/badge%}}</td>
			<td>An event is generated when a section is updated in a Knowledge Base in Zoho Desk.</td>
		</tr>
		<tr>
            <td>54</td>
			<td>IM Message Added</td>
			<td>{{%badge%}}im_message_added{{%/badge%}}</td>
			<td>An event is generated when an incoming and outgoing IM message is received in Zoho Desk.</td>
		</tr>
		<tr>
            <td>55</td>
			<td>Knowledge Base Section Deleted</td>
			<td>{{%badge%}}kb_section_deleted{{%/badge%}}</td>
			<td>An event is generated when a section is deleted in a Knowledge Base in Zoho Desk.</td>
		</tr>
	</tbody>
</table>

{{%note%}}{{%bold%}}Note:{{%/bold%}} The number of rules you can create with Zoho Desk Events depends on your Zoho Desk subscription plan, as well as the number of webhooks permitted by your chosen service plan. {{%link href="https://www.zoho.com/desk/pricing-comparison.html" %}}Go to Zoho Desk Pricing Plans{{%/link%}}.{{%/note%}}

Following are the default events supported for the Zoho Desk Publisher:

No.	Display Name	API Name	Description
1	Ticket Created	ticket_created	An event is generated when a new ticket is created in Zoho Desk.
2	Ticket Updated	ticket_updated	An event is generated when a ticket is updated in Zoho Desk.
3	Ticket Status Changed	ticket_status_changed	An event is generated when a ticket status is changed in Zoho Desk.
4	Ticket Priority Changed	ticket_priority_changed	An event is generated when a ticket priority is changed in Zoho Desk.
5	Ticket Overdue	ticket_overdue	An event is generated when a ticket crosses overdue in Zoho Desk.
6	Ticket Escalated	ticket_escalated	An event is generated when a ticket is escalated in Zoho Desk.
7	Contact Created	contact_created	An event is generated when a new contact is created in Zoho Desk.
8	Contact Updated	contact_updated	An event is generated when a contact is updated in Zoho Desk.
9	Account Created	account_created	An event is generated when a new account is created in Zoho Desk.
10	Account Updated	account_updated	An event is generated when an account is updated in Zoho Desk.
11	Comment Added	comment_added	An event is generated when a new comment is added in Zoho Desk.
12	Comment Updated	comment_updated	An event is generated when a comment is updated in Zoho Desk.
13	Response Received	response_received	An event is generated when a new response is received in Zoho Desk.
14	Rating Added	rating_added	An event is generated when a new rating is added in Zoho Desk.
15	Ticket Deleted	ticket_deleted	An event is generated when a ticket is deleted in Zoho Desk.
16	Contact Deleted	contact_deleted	An event is generated when a contact is deleted in Zoho Desk.
17	Ticket Approval Added	ticket_approval_added	An event is generated when an approval request is created for a ticket in Zoho Desk.
18	Ticket Approval Updated	ticket_approval_updated	An event is generated when a ticket's approval request is updated in Zoho Desk.
19	Account Deleted	account_deleted	An event is generated when an account is deleted in Zoho Desk.
20	Department Added	department_added	An event is generated when a department is added in Zoho Desk.
21	Department Updated	department_updated	An event is generated when a department is updated in Zoho Desk.
22	Agent Added	agent_added	An event is generated when an agent is added in Zoho Desk.
23	Agent Deleted	agent_deleted	An event is generated when an agent is deleted in Zoho Desk.
24	Agent Updated	agent_updated	An event is generated when an agent is updated in Zoho Desk.
25	Agent Channel Preference Updated	agent_channel_preference_updated	An event is generated when an agent manually changes his channel preference in Zoho Desk.
26	Agent Presence Updated	agent_presence_updated	An event is generated when an agent comes online or goes offline in Zoho Desk.
27	Ticket Attachment Added	ticket_attachment_added	An event is generated when a sub-tab attachment is added to a ticket in Zoho Desk.
28	Ticket Attachment Updated	ticket_attachment_updated	An event is generated when a sub-tab attachment of a ticket is updated in Zoho Desk.
29	Task Added	task_added	An event is generated when a task is added in Zoho Desk.
30	Task Deleted	task_deleted	An event is generated when a task is deleted in Zoho Desk.
31	Task Updated	task_updated	An event is generated when a task is updated in Zoho Desk.
32	Ticket Attachment Deleted	ticket_attachment_deleted	An event is generated when a sub-tab attachment of a ticket is deleted in Zoho Desk.
33	Call Added	call_added	An event is generated when a call is added in Zoho Desk.
34	Call Deleted	call_deleted	An event is generated when a call activity is deleted in Zoho Desk.
35	Call Updated	call_updated	An event is generated when a call is updated in Zoho Desk.
36	Event Added	event_added	An event is generated when an event is added in Zoho Desk.
37	Event Deleted	event_deleted	An event is generated when an event is deleted in Zoho Desk.
38	Event Updated	event_updated	An event is generated when an event is updated in Zoho Desk.
39	Time Entry Added	time_entry_added	An event is generated when a time entry is added in Zoho Desk.
40	Article Added	article_added	An event is generated when an article is created in Zoho Desk.
41	Time Entry Deleted	time_entry_deleted	An event is generated when a time entry is deleted in Zoho Desk.
42	Time Entry Updated	time_entry_updated	An event is generated when a time entry is updated in Zoho Desk.
43	Article Updated	article_updated	An event is generated when an article is updated in Zoho Desk.
44	Article Deleted	article_deleted	An event is generated when an article is deleted in Zoho Desk.
45	Article Translation Added	article_translation_added	An event is generated when a translation of an article is created in Zoho Desk.
46	Article Translation Updated	article_translation_updated	An event is generated when an article or a translation of an article is updated in Zoho Desk.
47	Article Feedback Added	article_feedback_added	An event is generated when a feedback is added to the translation of an article in Zoho Desk.
48	Article Translation Deleted	article_translation_deleted	An event is generated when a translation of an article is deleted in Zoho Desk.
49	Knowledge Base Category Added	kb_category_added	An event is generated when a root category is added in a Knowledge Base in Zoho Desk.
50	Knowledge Base Category Updated	kb_category_updated	An event is generated when a root category is updated in a Knowledge Base in Zoho Desk.
51	Knowledge Base Category Deleted	kb_category_deleted	An event is generated when a root category is deleted in a Knowledge Base in Zoho Desk.
52	Knowledge Base Section Added	kb_section_added	An event is generated when a section is added in a Knowledge Base in Zoho Desk.
53	Knowledge Base Section Updated	kb_section_updated	An event is generated when a section is updated in a Knowledge Base in Zoho Desk.
54	IM Message Added	im_message_added	An event is generated when an incoming and outgoing IM message is received in Zoho Desk.
55	Knowledge Base Section Deleted	kb_section_deleted	An event is generated when a section is deleted in a Knowledge Base in Zoho Desk.

Note: The number of rules you can create with Zoho Desk Events depends on your Zoho Desk subscription plan, as well as the number of webhooks permitted by your chosen service plan. Go to Zoho Desk Pricing Plans.

Last Updated 2026-04-09 20:49:52 +0530 IST

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