Use Cases

Listed below are a few common real-time use cases of ConvoKraft bots and the key advantages of using them in your Catalyst application :

1. An ecommerce bot that serves as an online retail assistant for your business, by helping customers manage their online shopping orders. You can configure the bot to answer customers simple and straightforward queries, such as tracking orders, fetching purchase history or any information regarding the products in the current purchase, or retrieving details about the best-selling products of the season or the applicable offers on the cart items, and more. You can also configure the bot so that customers can initiate a cancellation or exchange procedure for the products directly, by interacting with the bot and providing the appropriate order details.

2. A virtual front-office assistant that helps engage with the visitors of your business website, by providing information they seek and generating leads. Consider a financing company that provisions housing and education loans. The business website of the company provides the loan specifications and the eligibility details. In this case, a ConvoKraft bot can be used to present the required information upon enquiry, and to collect user details that will help the sales personnel perform follow-ups and lead conversions.

3. A ticketing bot that serves as a counter personnel to answers customer queries about upcoming events, its venue, duration, date and time, agenda, keynote speakers, and more. You can configure the bot to book tickets in the application on behalf of customers and send a copy of the ticket to the customer. The bot can also allow the customer to cancel or initiate refunds for the booked tickets.

4. A simple FAQ bot for your product website can help the users quickly get what they want by simply interacting with the ConvoKraft bot instead of searching through the FAQ documentation every time. You can also configure the bot to display the appropriate help documentation links when the user enquires about a specific feature in the product. This saves immense time for the customer support team to avoid addressing the time-consuming straightforward questions, and only concentrate on the more complex tickets.

5. An appointment scheduling bot in your hospital’s website, that enquires about the patient’s issue, collects details about it and schedules an appointment with the concerned and available medical professional. The bot can also interact with the patient, check if they have already consulted in this specific hospital and fetch patient’s history records and send to the medical professional before the scheduled appointment time to enable a seamless consultation experience for the patients.