Features of Catalyst ConvoKraft

As represented above, Catalyst ConvoKraft features help you create a conversational automation workflow in the form of bots for your Catalyst application. Let’s take a detailed look at each of the features:

Bots

ConvoKraft bots are programmed conversational assistants that have the ability to comprehend the intent of a message, process it, and respond to the user. The bots can be configured with the required set of tasks according to its usage in your application. They can be configured to welcome the user, answer their queries, or perform any operation in your application. The bots fetch straightforward answers from the direct configured responses, fetch data or perform an operation in the application by executing the business logic. After the configurations are done, you can train them to enhance its default NLP ability, test them directly in the Catalyst console, then embed the bots in your Catalyst application before deploying to production.

Actions

An action is an ability or a set of tasks that can be configured for a ConvoKraft bot to perform. When an application user initiates a conversation with the bot, it understands the intent through its NLU abilities, and decides upon the actions to be performed in that case. You can configure the actions of the bot to respond with a direct, pre-configured answer, fetch relevant data or perform an operation in the application by executing the business logic.

Bot Logic

Bot logic is the backend logic that you build for your ConvoKraft bots to perform various actions. You can develop your bot logic using any one of the following platforms, and associate it with a bot you create. The chosen bot logic will be executed on invocation of the configured actions. You can develop bot logic in any one of these ways:

• Catalyst Functions: You can code your business logic through Catalyst Integration Functions that are hosted on Catalyst’s servers. ConvoKraft provides relevant SDK packages to code Integration functions in the Java, Node.js, or the Python programming environments.

• Deluge Functions: You can write your code in Deluge Functions that will be hosted in Zoho’s cloud environment.

• Webhooks: Using any programming language of your choice, you can code your bot logic and host it on any custom domain of a public server and access them using webhooks.