Benefits

Listed below are some of the key advantages you will gain by using the Catalyst ConvoKraft service :

1. High availability and Increased Customer Engagement: ConvoKraft bots are readily available to provide service around the clock. Increased availability enhances the customer experience to a greater extent. The bots can instantly answer customer queries and help any number of customers in parallel. This helps boost customer retention and reduces your application’s bounce rates due to unaddressed customer queries in a stipulated period.

2. Seamless bot configuration: You can set up your ConvoKraft bots to perform any required actions by either directly configuring responses to user queries or by executing the bot logic. You can code your bot logic according to your application’s needs using any development platforms provided by ConvoKraft. For example, you can use any programming environment supported by Catalyst to build Integration Functions, or use Deluge Functions to write your code, or even host the logic in custom servers and access them via webhooks. You can also test and monitor the execution of Catalyst functions using the components in the Catalyst DevOps service.

3. Faster Response Time and Higher efficiency: Using ConvoKraft bots in your application can reduce the overall time a customer query resolution takes. ConvoKraft bots can service around the clock, contributing to your brand’s reliability and availability. When bots are configured efficiently, they reduce the errors that might occur due to human intervention and provide a more satisfying service to your customers.

4. Reduced operational overhead by automating redundant tasks: Using ConvoKraft bots minimizes the overhead of manual model trainings and algorithm curation from the developer’s end, since these bots are fed with default NLP abilities and can also be enhanced training them with custom action configurations made to the ConvoKraft bot . Embedding bots in your application to assist your customers on various arenas can help you minimize the operational costs involved in deploying human resources or building extensive logic in a wide range of scenarios. With the ConvoKraft bots operating independently, you can slash the costs to a greater extent and positively contribute to the overall revenue. They can also help customer support staff spend less time on repetitive tasks or interactions, and focus more on solving complex and critical issues.

5. Ideal data collection and customer feedback: ConvoKraft bots can help you enhance your sales and lead generation journey as a whole. They can help you collate useful customer information simply by interacting with the customers while they are using your application. Customer data can be analyzed and used to track their interests, draw insights, and arrive at customer trends which can be used to enhance your application further.

6. Easy Integration in your application : Catalyst offers ConvoKraft SDK packages that can be implemented in your application’s front-end code to quickly embed the bots in your application. These SDK packages for various platforms provide sample code snippets to customize the design and functionality of the bots within your application.

7. Reliable Infrastructure with auto-scaling provision: Catalyst ConvoKraft comes with powerful auto–scaling capabilities that allow efficient usage of the resources provided by Catalyst. Catalyst handles the entire backend server management, that is built on Zoho’s tried-and-tested infrastructure, thereby completely eliminating the setup and maintenance efforts from your end.