Zoho Assist
Following are the default events supported for the Zoho Assist Publisher:
| No. | Display Name | API Name | Description |
|---|---|---|---|
| 1 | Outbound Session Started | outbound_session_start | An event is generated when an outbound session starts in Zoho Assist. |
| 2 | ScreenShare Session Started | session_start_ss | An event is generated when a screen-share session starts in Zoho Assist. |
| 3 | RemoteSupport Session Ended | session_end_rs | An event is generated when a remote-support session ends in Zoho Assist. |
| 4 | ScreenShare Session Ended | ssession_end_ss | An event is generated when a screen-share session ends in Zoho Assist. |
| 5 | RemoteSupport Customer Joined | customer_join_rs | An event is generated when a customer joins a remote-support session in Zoho Assist. |
| 6 | Inbound Request Created | inbound_request_create | An event is generated when an inbound request is created in Zoho Assist. |
| 7 | Inbound Request Transferred | inbound_request_transfer | An event is generated when an inbound request is transferred in Zoho Assist. |
| 8 | Inbound Request Delegated | inbound_request_delegate | An event is generated when an inbound request is delegated in Zoho Assist. |
| 9 | Inbound Request Picked | inbound_request_picked | An event is generated when an inbound request is picked in Zoho Assist. |
| 10 | Inbound Request Declined | inbound_request_declined | An event is generated when an inbound request is declined in Zoho Assist. |
| 11 | Inbound Request Dropped | inbound_request_dropped | An event is generated when an inbound request is dropped in Zoho Assist. |
| 12 | Inbound Request Expired | inbound_request_expired | An event is generated when an inbound request is expired in Zoho Assist. |
| 13 | Device Added | device_add | An event is generated when a device is added in Zoho Assist. |
| 14 | Device Online | device_online | An event is generated when a device goes online in Zoho Assist. |
| 15 | Device Offline | device_offline | An event is generated when a device goes offline in Zoho Assist. |
| 16 | Device Deleted | device_delete | An event is generated when a device is deleted in Zoho Assist. |
| 17 | Unattended Access Session Started | session_start_urs | An event is generated when an unattended-access session starts in Zoho Assist. |
| 18 | Unattended Access Session Ended | session_end_urs | An event is generated when an unattended-access session ends in Zoho Assist. |
Last Updated 2025-12-31 12:17:59 +0530 IST
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