---
title: "Why am I unable to view or access the Identity Scanner component?"
url: https://docs.catalyst.zoho.com/en/faq/zia-services/identity-scanner-unavailable/
description: "Catalyst Zia Identity Scanner is currently not available to users accessing from the EU, AU, US, JP, SA, or CA data centers. This document processing feature is …"
last_updated: 2026-11-13T05:00:22Z
service: Zia Services
type: faq
---

Catalyst Zia Identity Scanner is currently not available to users accessing from the EU, AU, US, JP, SA, or CA data centers. This document processing feature is only relevant to Indian users and is only available in the IN DC (Indian Data Center). Users outside of India from the other DCs can access the general OCR component to read and process textual content.