---
title: "Why do I get an error 'CNAME not mapped correctly' when I try to add my domain?"
url: https://docs.catalyst.zoho.com/en/faq/cloud-scale/domain-mappings-cname/
description: "If the CNAME entry has not been created and mapped to catalyst.cs.zohohost.com, the Catalyst console will display a \"CNAME not mapped correctly\" error when you …"
last_updated: 2026-11-13T05:00:22Z
service: CloudScale
type: faq
---

If the CNAME entry has not been created and mapped to catalyst.cs.zohohost.com, the Catalyst console will display a "CNAME not mapped correctly" error when you attempt to add your domain under Domain Mappings. You can resolve this error by creating a CNAME entry pointing to Catalyst, following the steps in the Add a Domain Mapping section of the [Domain Mappings Implementation help page](https://docs.catalyst.zoho.com/en/cloud-scale/help/domain-mappings/implementation/#add-a-domain-mapping).